Refund Policy
A legal disclaimer
The information provided in this Return/Refund Policy is for general purposes only and does not constitute legal advice. Let’s Get Offensive and Enchanted Candy Cosmetics reserve the right to update or modify this policy at any time without prior notice. By making a purchase from our store, you agree to the terms outlined in this policy. Customers are responsible for reviewing our current policy before requesting a return or replacement.
Refund Policy - the basics
Returns & Replacements
We do not offer cash refunds. Instead, items may be replaced under the following conditions:
If your item arrives damaged or defective, we will replace it with the same item you originally purchased.
If the same item is unavailable, we will provide a replacement of equal value or issue store credit.
Eligibility
Requests for replacement must be made within 7 days of receiving your order.
Proof of purchase and a photo of the damaged/defective item may be required.
Store Credit
If you choose store credit, it will be applied to your customer account and can be used toward any future purchase.
Questions?
Please contact us at lgofyf78@gmail.com for assistan
ce with your order.
What to include in the Refund Policy
Return & Refund Policy
Returns & Replacements
We do not offer cash refunds.
If your item arrives damaged, defective, or incorrect, it will be replaced with the same item originally purchased.
If the same item is unavailable, a replacement of equal value will be provided, or you may choose store credit.
Eligibility
Requests for replacement must be made within 7 days of receiving your order.
Proof of purchase and a photo of the product issue may be required.
Items must be unused and in their original packaging (where applicable).
Non-Returnable Items
For hygiene and safety reasons, cosmetics, personal care items, and custom/personalized products are final sale and cannot be returned.
Clearance or promotional items are also non-returnable.
Store Credit
If store credit is chosen, it will be issued via a code that can be used toward any future purchase.
Damaged or Lost Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier.
For shipping damages, please contact us within 48 hours of delivery with photos so we can help resolve the issue.
Questions?
If you have any questions about your order or this policy, contact us at:
📧 lgofy
📍 Kingston, Ontario, Canada